Grievance Redressal Policy

Effective from 12 November 2026

Virtual Advo has a grievance redressal mechanism in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it. This policy explains how to raise a complaint about our services, payments, refunds or the handling of your personal data.

1. Grievance Officer

Grievance Officer, Virtual Advo, Landmark Cyber Park, Sector 67, Gurugram, Haryana, India. Email support@virtualadvo.in. Working hours are Monday to Saturday, 10 am to 6 pm IST, excluding public holidays.

2. How to raise a grievance

Write to the Grievance Officer from your registered email address, giving your name, the application reference where there is one, a description of the grievance and the relief you seek, with copies of any relevant document.

3. Timelines

We acknowledge every grievance within 48 hours of receipt and give you a ticket number. We resolve it and communicate the outcome with reasons within one month of receipt. Where a grievance needs information from a government authority or a third party, we tell you so and keep you informed of progress.

4. Escalation

If you are not satisfied with the resolution, you may write to the Head of Operations at the same address with the ticket number, and the grievance will be reviewed afresh. You are also free at any time to approach the National Consumer Helpline (toll free 1915, or consumerhelpline.gov.in), to file a complaint before the Consumer Commission having jurisdiction through e-Daakhil (edaakhil.nic.in), or, for personal data, the Data Protection Board of India once the relevant provisions are in force.

5. Confidentiality

Grievances and the information in them are handled confidentially and used only to resolve the grievance.