Refund and Cancellation Policy

Effective from 12 November 2026

This policy governs cancellation of applications ordered through www.virtualadvo.com and www.virtualadvo.in and refund of the amounts paid. It forms part of our Terms of Use and of the Appointment of Consultant executed for each application. The amount paid for an application has two parts, the professional fee with GST, which is ours, and the government fee, which is paid to the authority on your behalf. They are treated differently below.

1. Cancellation before work starts

If you cancel before we have started work on the application, we refund the professional fee, the GST on it and the government fee in full. An application is treated as not started while its status on your dashboard is Pending.

2. Cancellation after work starts but before filing

If you cancel after work has started but before the application is filed, we retain a part of the professional fee proportionate to the work already done, not exceeding fifty per cent of it, and refund the balance with the corresponding GST. The government fee is refunded in full if it has not been paid to the authority.

3. After filing

Once an application has been filed with the authority concerned, the professional fee for it is not refundable. A government fee already paid to the authority is refunded to you only if and when the authority refunds it.

4. Rejection or objection by the authority

The professional fee is for the services rendered and not for the outcome. No refund is due because an authority raises an objection, rejects an application or delays it. If, however, a rejection is caused solely by an error on our part, we shall, at your option, prepare and file the application again without any further professional fee or refund the professional fee for that application.

5. If we cannot do the work

If we decline an application, or are unable to file it for a reason not attributable to you, we refund the entire amount paid.

6. Failed, duplicate or excess payments

If your account is debited but the payment fails, or you pay twice or more than the amount due, the excess is refunded automatically or on your request.

7. Quoted services

For services priced on quotation, any cancellation and refund terms stated in the quotation apply, and this policy applies to everything the quotation does not cover.

8. False documents and non-response

No refund of the professional fee is due where work is stopped because the information or documents you furnished were false, forged or furnished without authority. Where you do not respond to a query from us or from the authority within thirty days of being asked, we may close the application, and the closure is treated as a cancellation by you under paragraph 2 or 3, as the case may be.

9. How to ask for a refund

Write to support@virtualadvo.in from your registered email address with your application reference and the reason. We acknowledge the request within 48 hours and communicate our decision within seven working days. Approved refunds are credited to the original payment method within seven working days of approval, subject to the time your bank or card issuer takes to post the credit. Charges levied by the payment gateway that the gateway does not return to us may be deducted, other than in cases under paragraphs 1, 5 and 6.

10. Grievances

If you are not satisfied with our decision, you may approach our Grievance Officer under the Grievance Redressal Policy.