Service Delivery Policy

Effective from 12 November 2026

This policy explains how the services ordered through www.virtualadvo.com and www.virtualadvo.in are delivered.

1. Digital delivery

All our services are professional services delivered electronically. No physical goods are sold or shipped. After payment, your application moves through the stages shown on your dashboard, being Pending, In Progress, Filed and Completed, and you receive an email at each stage.

2. What you receive

When an application is filed, we email you the acknowledgement or application number issued by the authority. When the authority issues the registration, licence, certificate or other document, we email you a copy, and it remains available on request.

3. Physical documents

Where an authority issues a document only in physical form, or you ask for a physical copy, we send it by courier or registered post to the address in your application. Courier charges are payable at actuals and will be informed to you in advance.

4. Timelines

We usually begin work within two working days of receiving the complete information, documents and payment. The time the authority takes is indicated on each service page and is indicative only, because it depends on the authority and is outside our control.

5. Contact

For any question about the status of your application, write to support@virtualadvo.in with your application reference.