Terms of Use

Effective from 12 November 2026

These Terms of Use govern your use of www.virtualadvo.com and www.virtualadvo.in (the "Website") and every service you order through it. The Website is operated by Virtual Advo, having its office at Landmark Cyber Park, Sector 67, Gurugram, Haryana, India ("Virtual Advo", "we", "us"). By creating an account, submitting an application or making a payment, you accept these Terms, the Privacy Policy, the Refund and Cancellation Policy and the Disclaimer, each of which forms part of these Terms.

1. What we do

Virtual Advo is a consultancy and facilitation platform. We collect the information and documents a government application needs, prepare the application, file it or arrange for it to be filed with the department or authority concerned, follow it up and send you the outcome. For each application you appoint us by an Appointment of Consultant generated on the Website, which you accept electronically or sign and upload. That appointment and these Terms together are the contract for that application.

We are not a government department and are not affiliated with any ministry, regulator or office. Every government fee is paid to the authority concerned and every decision on an application is taken by that authority alone.

We do not give legal advice and we do not appear before any court or tribunal. Where the law reserves a step to an advocate, chartered accountant, company secretary or registered trade mark agent, that step is performed by such a professional, and where a portal requires your own OTP, EVC or digital signature, you will be asked to authenticate it yourself.

2. Eligibility and account

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. If you act for a company, firm, LLP, trust or other entity, you confirm that you are authorised to bind it. You are responsible for keeping your login credentials confidential and for everything done through your account.

3. Your obligations

You shall furnish information and documents that are true, complete, current and lawfully held. Where an application contains the personal data of another person, such as a director, partner, proprietor, nominee or family member, you confirm that you have the authority of that person to share it with us for the application. You shall respond to our queries and to queries raised by the authority within the time we communicate. Delay or rejection caused by incorrect, incomplete or late information is your responsibility.

You shall not use the Website for any unlawful purpose, submit forged or another person's documents without authority, attempt to access any part of the Website not meant for you, introduce malicious code, or scrape or copy the Website.

4. Fees, taxes and payment

Before you pay, the Website shows the professional fee, the GST on the professional fee and the government fee as separate heads, together with the total. GST at the applicable rate is charged on the professional fee only. The government fee is collected at actuals and paid to the authority on your behalf as your pure agent, and is therefore not part of our taxable value. Where a service is priced on quotation, we will email you the fee before you pay and nothing is payable until you accept it.

Payments are processed by Razorpay Software Private Limited, a payment aggregator authorised by the Reserve Bank of India. We do not see or store your card, UPI or net banking credentials. A tax invoice is issued for the professional fee.

5. Timelines and outcome

Timelines shown on the Website are indicative. They depend on the authority concerned, the completeness of your documents and the availability of government portals, none of which we control. The professional fee is consideration for the services rendered and not for any particular result. We do not guarantee that any application will be approved, registered or granted.

6. Communication and electronic records

We communicate by email to the address you register and, where you have provided it, by WhatsApp or telephone. Acceptance of the Appointment of Consultant and of these Terms by electronic means is a valid contract under section 10A of the Information Technology Act, 2000. Our electronic record of your name, the date, the time and the IP address of acceptance is evidence of that acceptance.

7. Intellectual property

The Website, its design, logo, text, forms and software belong to Virtual Advo or its licensors. You may use them only to obtain our services. Documents you upload remain yours and you grant us a licence to use them only for your application.

8. Limitation of liability

Our total liability arising out of or in connection with any application, whether in contract, tort or otherwise, is limited to the professional fee you paid for that application. We are not liable for indirect or consequential loss, loss of business or opportunity, or for any act, omission, delay or decision of a government authority or a third party portal. This limitation does not apply to loss caused by our fraud, gross negligence or wilful misconduct, and nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 that cannot be excluded by contract.

9. Indemnity

You shall indemnify Virtual Advo against any claim, penalty or loss arising from information or documents you furnished that were false, forged or furnished without authority, or from your breach of these Terms.

10. Suspension and termination

We may suspend or close an account, or decline or stop work on an application, where we reasonably believe the information is false, the documents are not genuine, the application is unlawful or these Terms have been breached. Refunds in that event follow the Refund and Cancellation Policy. You may close your account at any time by writing to support@virtualadvo.in.

11. Force majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including portal downtime, changes in law or procedure, government holidays, strikes, pandemics, natural calamities and failures of networks or service providers.

12. Governing law and disputes

These Terms are governed by the laws of India. Subject to your statutory right as a consumer to approach the Consumer Commission having jurisdiction, the courts at Gurugram, Haryana shall have exclusive jurisdiction. Before starting any proceeding, please write to our Grievance Officer so that we may try to resolve the matter.

13. Changes

We may revise these Terms from time to time. The revised Terms apply from the date they are published on the Website, and an application already paid for continues to be governed by the Terms in force on the date of payment.

14. Contact

Virtual Advo, Landmark Cyber Park, Sector 67, Gurugram, Haryana, India. Email support@virtualadvo.in. Grievances are handled under our Grievance Redressal Policy.